Privacy Policy

January 1, 2025

Vino ("we", "us", or "our") is operated by VeeCard Ltd. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use the Vino platform at vino-smart.com and my.vino-smart.com (collectively, the "Service").

By accessing or using the Service, you agree to this Privacy Policy. If you do not agree, please do not use the Service.

1. Information We Collect

1.1 Information You Provide

  • Account registration details (name, email address, password).
  • Business information (restaurant name, address, logo, menu content).
  • Payment and billing information processed through our third-party payment provider.
  • Communications you send to us (support requests, feedback).

1.2 Information Collected Automatically

  • Device and browser information (IP address, browser type, operating system).
  • Usage data (pages visited, features used, timestamps).
  • Cookies and similar tracking technologies (see Section 4).

1.3 End-User (Diner) Data

When restaurant guests access a digital menu powered by Vino, we may collect anonymized analytics data such as menu views and language preferences. We do not collect personal information from diners unless explicitly provided (e.g., for direct ordering features enabled by the restaurant).

2. How We Use Your Information

  • To provide, operate, and maintain the Service.
  • To process transactions and manage your account.
  • To communicate with you, including service announcements and support.
  • To improve the Service through analytics and usage patterns.
  • To detect, prevent, and address technical issues, fraud, or abuse.
  • To comply with legal obligations.

3. How We Share Your Information

We do not sell your personal information. We may share data with:

  • Service Providers: Third parties that help us operate the Service (hosting, payment processing, analytics, email delivery).
  • Legal Requirements: When required by law, regulation, or legal process.
  • Business Transfers: In connection with a merger, acquisition, or sale of assets.

4. Cookies and Tracking Technologies

We use cookies and similar technologies to maintain your session, remember preferences, and gather analytics. You can control cookie settings through your browser. Disabling cookies may affect the functionality of the Service.

We may use the following types of cookies:

  • Essential Cookies: Required for the Service to function.
  • Analytics Cookies: Help us understand how the Service is used.
  • Preference Cookies: Remember your settings and preferences.

5. Third-Party Services

The Service may integrate with or contain links to third-party services (e.g., payment processors, analytics providers). These third parties have their own privacy policies, and we encourage you to review them. We are not responsible for the practices of third-party services.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information for as long as your account is active or as needed to provide the Service. You may request deletion of your account and associated data at any time by contacting us.

8. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access, correct, or delete your personal data.
  • Object to or restrict certain processing activities.
  • Request a portable copy of your data.
  • Withdraw consent where processing is based on consent.

To exercise any of these rights, please contact us at vino.smart.menus@gmail.com.

9. Children's Privacy

The Service is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

11. Contact Us

If you have questions about this Privacy Policy, please contact us: